Refund Policy

1. Free Features

CafeConnects' core features — creating a profile, sending and receiving pokes, and in-café ephemeral chat — are free of charge. There is nothing to refund for free features.

2. Premium Subscription Refunds

CafeConnects Premium is available at ₹99/month, billed monthly via Razorpay. Our subscription refund policy is as follows:

Scenario	Refund Eligibility
Cancel within 24 hours of first charge (new subscriber)	✅ Full refund
Technical error caused duplicate charge	✅ Full refund of duplicate amount
Platform was unavailable for more than 24 consecutive hours	✅ Pro-rated refund for downtime period
Cancel after 24 hours (within billing period)	❌ No refund — access continues until period end
Account suspended due to Terms violation	❌ No refund
Change of mind after 24 hours	❌ No refund

How to Cancel Your Subscription

Go to Settings → Subscription → Cancel Premium. Cancellation is immediate. You retain Premium features until the end of your current billing period. No cancellation fee.

How to Request a Refund

Email billing@cafeconnects.in with your registered email address, the reason for the refund request, and your transaction ID (found in your payment receipt). We process eligible refunds within 5-7 business days.

3. Café Partnership Fee Refunds

For café partnerships (Tier 2 and Tier 3), the following refund policy applies:

• Before onboarding is complete: Full refund within 7 days of initial payment
• After onboarding, within first 30 days: Full refund if the platform has not performed as described in our onboarding agreement
• After 30 days: No refund. Café partners may cancel their subscription at any time; cancellation takes effect at the next renewal date
• Co-hosted event fees: Refundable only if the event is cancelled by CafeConnects; non-refundable if the café cancels

For café partnership billing questions, contact cafepartners@cafeconnects.in

4. Payment Processing

All payments are processed by Razorpay, our payment partner. Refunds are returned to the original payment method. Razorpay's processing time varies by bank (typically 5-10 business days for bank transfers, 3-5 business days for card refunds).

5. Disputes

If you believe you've been incorrectly charged, please contact us at billing@cafeconnects.in before raising a dispute with your bank or card issuer. We aim to resolve billing issues quickly and fairly.

6. Contact

For all billing and refund enquiries:

• User billing: billing@cafeconnects.in
• Café partner billing: cafepartners@cafeconnects.in
• General support: hello@cafeconnects.in